Application Support
Milestone’s application team collaborates closely with histotechnicians, pathologists, nurses, and surgeons to evaluate and implement the best solutions for their specific needs. Our team consists of factory-trained specialists with extensive experience in anatomical pathology techniques, including sectioning, processing, cutting, staining, decalcification, and frozen sectioning. Through seminars, presentations, and instrument demonstrations, we actively engage with our users to address technical concerns and answer questions. Additionally, our application team collaborates with the Research and Development and software departments to continually innovate and develop new instruments.
Customer Care
At Milestone, our Customer Care team is dedicated to supporting our worldwide partners at every stage – before, during, and after the purchase of our units. Through targeted training courses, we impart the necessary knowledge for correct installation and maintenance of our systems.
Our proactive maintenance program ensures greater efficiency in your lab, extending the lifespan of your Milestone instruments.
Our technicians proactively identify and address isolated operational issues to keep your instrument performing at its best, always meeting factory specifications. With Preventive Maintenance, not only do you benefit from a reliable system, but you also avoid unexpected costs.
Discover Our Laboratories
Understanding the intricacies of our instruments and the value they bring to your lab is paramount. Our newly built in-house laboratories provide a hands-on opportunity to test our solutions and explore our product range.
These labs play a pivotal role in developing new protocols for specific applications, offering continuous support for challenges throughout the system’s lifetime. Additionally, our application support is agile, allowing us to quickly address evolving needs your laboratories may encounter over the years.